Welcome to our store
Welcome to our store
All delivery and shipping times listed below are estimates only and are not guaranteed. Actual delivery times can vary due to factors outside our control, including traffic, weather, peak order volume, incorrect or incomplete delivery information, carrier delays, and other unforeseen circumstances. Sipsy is not liable for delays once an order has left our store or shipping facility.
Local delivery is currently available in the Los Angeles area, including Sherman Oaks, Studio City, Van Nuys, North Hollywood, Burbank, Toluca Lake, Silver Lake, Echo Park, Los Feliz, Hollywood, Koreatown, Larchmont, and West Hollywood. We're expanding regularly — sign up for our newsletter to stay updated on new areas.
Delivery hours: Sunday–Thursday, 11am–10:00pm; Friday–Saturday, 10am–10pm.
Estimated delivery time: We aim to deliver most orders within 30 minutes, though delivery can take up to 60 minutes depending on traffic, order volume, and other factors. This is an estimate only and cannot be guaranteed.
Tracking: You'll receive a tracking link once your driver picks up your order from the store.
Age verification: A person 21+ must be present to accept the order and present a valid ID, which will be scanned to verify age.
If you're not available: Our driver will wait up to 5 minutes at the door. If no one is available to accept the order and verify age within that time, the order will be considered undeliverable and rescheduled. A $9.99 fee applies to each redelivery attempt.
Delivery address changes: You may change your delivery address before the order leaves the store.
If a local delivery order is undeliverable due to any reason listed above, the order may be refunded for the full amount minus the delivery fee and an $8.99 restocking fee per item.
Shipping is available nationwide for customers outside our local delivery area.
Processing: Orders are processed within 1–2 business days. Shipments go out Monday–Friday.
Estimated transit times (business days, from ship date):
These are estimated transit times only and are not guaranteed. Please note that deliveries may be delayed during holidays.
Tracking: You'll receive a tracking link as soon as your order ships from our store.
Age verification: A person 21+ must be present to accept the shipment and present valid ID for age verification. If our shipping carrier is unable to reach at time of delivery, or if age verification fails, the order will be returned to us. A refund will be issued for the order total, minus the original shipping cost, return shipping cost, and an $9.99 restocking fee per item.
Shipping address changes: If your order has already shipped, a $25 fee applies to change the address. A third-party carrier address correction at time of delivery may also incur a $25 fee.
Cancellations must be requested within 24 hours of placing your order and before the order has left the store. Contact us by email to cancel. An $9.99 restocking fee per item applies; the remaining balance will be refunded.
If your order arrives with a wrong or missing item, contact us the same day and we'll investigate and correct it promptly.
For full details on refund eligibility and processing, see our Return & Refund Policy.
Contact us at hello@sipsy.com.
We're committed to making sipsy.com accessible to everyone. If you experience any difficulty using our site or need assistance with an order, please email us at hello@sipsy.com. Our website aims to meet WCAG 2.1 Level AA accessibility standards.
