Refund policy

 

Please note, due to state law, alcohol products are non-refundable.

 

Order cancellations must be initiated within 24 hours of placing your order AND before an order has left a store. If an order is cancelled by the customer after it has been placed for any reason,  the order will be refunded for the full amount minus a $9.99 cancellation fee per item and credit card processing fees. An order can NOT be cancelled or refunded if it has already left a Sipsy location. An order can NOT be cancelled 24 hours after it has been placed. Pre-orders and limited-release products can NOT be cancelled after an order has been placed.  If a product is unavailable and we are not able to find a reasonable replacements (similar item for a similar price), we will refund the total amount paid. 

 

Here is more information regarding our refund policy:

1. If a product is incorrect, spoiled, or contaminate, you will need to notify us the same day it was delivered. Damage must be reported at time of delivery to the driver and photo evidence may be required. Do not discard the item or its packaging as it may need to be picked up and returned to Sipsy. If product and its packaging is not available for inspection or photos, a refund/replacement will be denied.  Please note the following photos will be required:

 

  • Photo 1: A photo of the damaged item
  • Photo 2: A close-up photo of the shipping label attached to the package with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)
  • Photo 3: A photo showing the damaged merchandise, inside the original box, with all the original cushioning (picture should show the placement of the merchandise and packaging inside the box)
  • Photo 4: A photo showing any damage to the outside of the shipping box (if there is no damage to the outside of the box, then a photo of the outside of the box showing the top and 2 sides is used)

 

You can refuse delivery of a damaged product. You may need to contact the manufacturer for quality-related concerns. If you are approved for a refund by Sipsy, a credit will automatically be applied to your credit card or original method of payment in 3 business days.

2. Method of refund - We will refund the amount to the same form of payment used or credit your account.

3. Product condition - Product must be returned in its original condition. Opened or used products will not be accepted.

4. Please email us at hello@sipsy.com to initiate a refund request.

5. A $9.99 restocking fee will be assessed per item for all returns except in the case where an incorrect item was delivered, item is spoiled, contaminated or otherwise not consumable.

6. For shipping orders, if the recipient can't be reached at time of delivery or unable to provide a valid ID, the product will be shipped back to us. We will issue a full refund minus the original shipping cost, the cost to ship the items back to us,  $9.99 restocking fee per item, and credit card processing charges. If any address modifications are made, address change fees will apply.

7. For local delivery orders, if an order is deemed undeliverable because 1) the recipient is not available to receive the delivery 2) can not provide a valid form of age verification (scannable ID) 3) is visibly intoxicated 4) the address is incorrect or incomplete, an order will be returned to us and the order will be cancelled. The order will be refunded for the full amount minus an $9.99 restocking fee, delivery fee, and the driver tip.

8. Refunds will not be issued for packaging variations. As product packaging, wrapping, labeling changes from time to time, the images on the website may not be identical to the packing you receive (this includes the bottle or can(s) itself). We will not accept returns for product packaging variations. If you have any questions about the packing or bottle/can, you can chat with us before placing your order.

9. Gift Cards are non-refundable and non-transferable.