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FAQs

FAQs – Alcohol Delivery Questions Answered

 

Can I get Alcohol Delivered to me?

 

We’re here to answer all your alcohol delivery questions! Delivery is available in these delivery areas. You must be 21+ and have a valid form of ID at time of delivery. That’s really all you need to get your favorite drinks delivered to you.

 

How long does an average delivery take?

 

LOCAL DELIVERY – While we aim to deliver every order within 30 minutes, some deliveries may take up to 60 minutes. As there are many variables involved (traffic, peak hours, incorrect delivery information, and global pandemics), we can’t always promise a 30 minute delivery but we promise our drivers will work very hard to get it to you ASAP.

SHIPPING – Shipping orders are processed within 24 hours and will take 5-7 days to reach you. You will receive a tracking link from one of our shipping partners so you can track your order.

 

How can I track my order?

 

LOCAL DELIVERY – You will receive a tracking link as soon as your driver picks up you order from our local liquor store.

SHIPPING – You will recieve a tracking link as soon as your order is shipped from our store.

 

Do you offer contactless alcohol delivery?

 

Yes, all of our deliveries are contactless. The driver will place your delivery at your door and ask you to hold up your ID so that he/she can verify your age.

 

What are your hours?

 

Local delivery hours:

Sunday-Thursday – 11am-10:30pm

Friday & Saturday – 11am-11pm

Liquor Store pickup hours:

Sunday-Thursday – 9:30am-11pm (place order by 10:45pm)

Friday & Saturday – 9:30am-12am (place order by 11:45pm)

 

How does it work?

 

Well, think of us the uber for alcohol delivery. Shop our huge selection of beer, wine, liquor and hard seltzers online. Place your order on Sipsy and within 30 minutes one of our awesome drivers will show up at your door with your tequila, beer, champagne, tobacco and snacks or any of our other 1,400+ products we offer.

 

Where do we deliver?

 

LOCAL DELIVERY – Currently we provide alcohol delivery in Los Angeles (specifically the Valley): Sherman Oaks, Studio City, Van Nuys, North Hollywood, Burbank, and Toluca Lake. We are expanding quickly and we’ll be covering more of LA as soon as possible! Sign up for our newsletter to stay updated on new areas we’re servicing. We promise that are working hard to get alcohol delivered to all of LA. Hollywood and West Hollywood alcohol delivery is coming soon!

 

SHIPPING – If you live outside of our local delivery area, you can choose to have products shipped to you. Shipping is available nation-wide

 

Can I request stuff that’s not on your website?

 

Yes, please do! We want to know what you’re craving. And of course, we are an alcohol delivery service so you can buy alcohol on our site, but we also want suggestions on snacks or mixers or anything else you usually get from your local store. 

 

How can I get in touch with you?

 

We make it really easy. You can chat with us on our website through the chat app if you need immediate assistance. We’ll get back to you faster than you can say: Siri! Find an alcohol delivery service near me! You can also email us at hello@SipsyLA.com and we’ll get back to you within 24 hours.

 

What if the wrong item is delivered/missing?

 

Please contact Sipsy at the info provided above and we will investigate the issue and correct the mistake the same day.

 

What if I am not home when my order is delivered?

 

A person 21+ must be available to physically accept the order and present their ID for age verification. If we are unable to reach you during delivery, your order will be considered undeliverable. We will contact you to schedule another delivery time. Please note that if we need to re-deliver an order, a delivery fee of $4.99 will be applied. Please refer to our refund policy for more information on order cancellation.

 

Can I cancel my order?

 

Yes, you may cancel your order by contacting us by phone, email or live chat on our website as long as the order has not left our store. Please note that a $7.99 restocking fee will be assessed. We will refund you your total amount paid minus $7.99 in case of a cancellation. You can read more about our refund policy.

 

 

How long will a driver wait upon delivery?

 

Our drivers will wait up to five (5) minutes upon delivery the recipient to receive the order and provide proper identification. If the recipient is not available within 5 minutes, our driver will depart and another delivery will be scheduled. Each subsequent delivery is subject to a $4.99 delivery fee. If the customer wishes to cancel the order at this time, a $7.99 restocking fee will apply.

 

What is a small cart fee?

 

Any orders under $25 will be charged $3.99. This helps us keep the lights on. All orders over $25 will not be charged $3.99.

 

Our favorite alcohol delivery question: Why is Sipsy the best alcohol delivery service?

 

We have awesome drivers, fast delivery times, and literally the best prices (go ahead and compare!). But don’t take our word for it…see what our customers are saying.

 

Can’t find an answer to all your alcohol delivery questions? Contact us via chat or email and we’ll get back to you ASAP!

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